RMA Number Request Form
Moonblink Communications offers a 30 day replacement warranty on Moonblink branded antennas, cables, and RF pigtail cables on manufacturing defects. Custom Cable assemblies are NOT returnable. For all other products the customer must seek warranty support directly from the manufacturer, Warranties vary by manufacturer. Moonblink Communications does not offer any extended warranties, except those that may be offered by the manufacturer. The RMA number is valid for only 30 days from the date issued. A new RMA number is required if period exceeds 30 days. The RMA number is valid only for items originally listed on this request form. The items are tested only for the problems listed in the RMA form, so please describe the problem clearly. "Dead on Arrival" must be reported within 72 hours of receipt. Any physical damage or re-work done to the product, or defacing labels on parts & components voids warranty. Return for credit can be accepted only within 30 days from the date of invoice. Please be sure to include all accessories including software and hardware in its original condition/packing. Software opened is not returnable. Service & installation charges are not refundable. Customer is responsible for shipping costs of all returns. In order to receive a refund, your purchase must be returned with shipping pre-paid. Any items returned for credit and sent incomplete or defaced will not be given credit. All credits are given on purchased price and a 20% restocking fee is charged. Refund is paid in the same manner as original purchase; i.e. if paid by credit card, the cc will be credited, unless a store credit is desired. Please allow 4-6 weeks for refunds to be processed and credited to your account. Please print RMA number legibly on top of the package, packages w/o an RMA number will not be accepted. All shortcomings, discrepancies, short-shipment etc. should be brought to the notice of Moonblink Communications within a period of 7 days from the date of the receipt; Moonblink Communications will not be responsible or liable thereafter.